![]() ![]() Normally hotels have a front office cashier to engage in these type of transactions with the guset. it is the front office staffs that carry out this functions. Reception (Doorman, Bell Boys, Receptionist etc.There exist several transactions between the hotel and the guest.Basic conversation related to Front Office activities such as.Expressions de politesse et les commander et Expressions d’encouragement.Emergency situations (Accident, illness, theft, fire, bomb).Audit procedures (Non-automated, semi-automated and fully automated)Ġ6 Front Office & Guest Safety and Security.Non-automated – Guest weekly bill, Visitors tabular ledger.Factors for purchase of PMS by the hotel. ![]() Role of information technology in the hospitality industry.Also in case the hotel is not allowed accept foreign currency for bill settlement then, The cashier should perform a proper foreign currency exchange and then adjust the amount with the outstanding guest bill.Ġ1 Computer Application in Front Office Operation.In certain countries for settlement by cash if the bill value is greater than certain amount ( Eg: more than 50000 etc.), then the guest need to provide a valid government ID like (PAN card, Passport etc.) while payment.Also, If possible, a credit card authorization letter should be collected from the guest as a precaution just in case the check did not cash in. ![]()
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